Starts great, ends bad

The first order is a pleasure. Good range of products, not too overpriced. However, after the first order things get worse. Customer care is terrible. It takes hours or days before they respond to simple queries, and sometimes multiple emails are necessary before they finally respond. And you'd think it's easier to order a second product after you've been paying on time, every time, for half a year... Oh no. It's more difficult. More hoops to jump through, and they don't give you proper instructions. I like Rentoza, I really do, and I'm thankful to them. But seriously, do something about your so-called "service"!!!