SHORT REFUND

I should've have seen the red flags with this business or should I say ****mers,I tried to subscribe but got paused and an agent emailed me to try and help but unfortunately I couldn't pass the verification...okay no issues I understand,so now can I have my money back and this morning I get an email that states I'll get a refund of R1200 when these people took R1760 from the item I ordered,I didn't get anything from you so why does my money have to be refunded in short ? That's bull**** if you ask me I won't stop until I have my full refund