Services is appalling

Service is bad I wanted to take a laptop with Rentoza and with them you must pay 1st for them to be able qualify you or reject so I got rejected and I'm suppose to get my money back, they say 6 to 12 business days and in these days there is no communication nothing whatsoever. What kind of customer service is that. And why would it even take them 12 days to refund my money for an item that they rejected.