Rentoza works hard on improving their custpmer service

A while back I gave Rentoza a negative review, but they have improved in their customer service after that. I ordered a washing machine on 22 December 2022 and only received it on 17 February 2022. The stock issues and warehouse issues are part of any online ordering system and that was not my issue with Rentoza. The communication from the company is not good at all. You have to deal with a computer that is only programmed with certain responses and if you ask to speak to a human it takes up to a week for someone to respond. I would suggest that they allocate each order to a person with a dedicated email address to improve on their service delivery. Once Mlungisi Mncube took over my account things went much easier. Their updates online can also be improved because one read what is written there and it upsets a person and then you get innocent workers like Mlungisi that have to face the tongue lashing. Legit company great idea just need a few administrative improvements.