Rentoza withholding refund for 21+ days - No customer response

am writing this out of absolute frustration. Today marks the 21st day since my refund was due for Order #235889 According to Rentoza’s own official policy, refunds are supposed to be processed within 6 to 12 days. They have completely breached their own terms. What is worse is the total lack of customer service—I have sent formal emails and tried reaching out via their communication channels, and I am being completely ignored.

It is completely unacceptable for a company to hold a customer's money indefinitely while refusing to provide a response, a Proof of Payment (POP), or an Acquirer Reference Number (ARN). I have already initiated a formal complaint with the Consumer Goods and Services Ombud (CGSO) and am lodging a dispute with my bank to force a chargeback.

Rentoza Management: Do not reply to this with a generic, automated template telling me to use your support channels. Look up Order #235889 immediately, have a manager contact me, and process my payout today.