Rentoza- Very bad experience!!!!!

Good day.

The following complaint is again Rentoza #Rentoza #poor service.

I had a rent to own contract with Rentoza for a Sony Playstation 5 slim eddition. After switching on the device on the 25th of July 2025 the device ran its normal software update, however after the update it restarted and just did not switch back on again.

After struggling to get hold of rentoza they eventually came and collected the device for replacement as it was under warranty.

It has now been two months and I have requested feedback from them on 55 seperate emails, wirh no response on most of my emails and no resolution provided.

Rentoza now claims that I owe them payment for September 2025 and threatens to take legal action against me and they want to collect the device from me, a device that is in their possetion.

I have again attempted to make contact with them to get this resolved, bit there is no other means than email and whatsapp messages.