RENTOZA-UNFULFILLED ORDER

I am beyond frustrated and deeply disappointed with Rentoza's service. It’s been 30 days since I placed and paid for my Rentoza Order: 218835/Nkosinathi/Ngwenya on 8 December 2024, and yet, I’ve received no proper communication from anyone at Rentoza. Honestly, this is one of the worst customer service experiences I’ve ever had.

To make matters worse, after waiting for days with no updates, I finally got a call from them informing me that the device I originally ordered was out of stock. Fine—I was patient enough to understand, and when they asked me to switch to a different device that they claimed was in stock, I agreed without hesitation. They assured me that the new device would be delivered before 25 December 2024, which gave me hope at the time. But here I am, sitting on 8 January 2025, with nothing but broken promises and zero follow-up from their side.

Not a single person has taken the time to contact me, give me an update, or even offer an apology. It feels like once they got my payment, they stopped caring completely. The lack of communication is unacceptable, and the dishonesty is infuriating. I trusted Rentoza, and they failed me in every possible way.

At this point, I have nothing positive to say about Rentoza. Their customer service is terrible, their promises mean nothing, and their complete disregard for their customers is insulting. If I could give them a negative rating, I would. Honestly, they don’t even deserve one star.

I will never order from Rentoza again, and I would strongly advise anyone reading this to think twice before trusting them with your money. This entire experience has left me feeling angry, frustrated, and let down. Businesses like this shouldn’t be allowed to operate if they can’t treat their customers with basic respect.

Rentoza, you’ve lost a customer forever, and I sincerely hope others won’t have to go through the same awful experience I did.