jC
jason C
1 reviews | Active since Apr 2013
06 Mar 2023, 07:34
Rentoza ********* business practice
Be warned do not use this company, you will lose money and continue losing money, after subscription has been cancelled. We had asked for a balance to pay up the machine, the first month they had given us a figure of 3000 the following month we were given a figure of 5600 We opted to end the subscription the company refused, And wanted us to pay a 1000 rand, as the machine clip was broken, they threatened legal action. We paid the 1000 and they still deducted 580 rand that same month after saying the subscription was removed. Altogether I am out +- 9700 rand, with no machine, we are now going the legal route with them.
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Rentoza's replyOfficial
08 Mar 2023, 16:24Hello Jason
Thank you for choosing Rentoza.
A friendly reminder that we are a month-to-month subscription service provider, specializing in subscription services. The buyout is only payable after your subscription term. In the event that you decide to buyout a device before your subscription term ends, you will be liable for the remaining months subscription fees as well as the buyout price. Why do I have to pay a Buyout Price? – Rentoza (zendesk.com)
All our devices and appliances are insured under Rentoza care, If a device/appliance is ******, damaged or lost we only require a deductible to be paid so that the claim is successful. Kindly be advised that you cannot end your subscription contract in possession of a damaged device/appliance.
We respectfully apologize for the debt order of 580 rands that went off on your account. Our agents have updated our system and rectified your query. We can now confirm that the amount has been refunded back to you. Kindly be advised that refunds take 3-5 days to process on our side and reflect as per-financial institutions turnaround times. Where is my Refund? – Rentoza (zendesk.com)
Should you still require any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Thank you for choosing Rentoza.
A friendly reminder that we are a month-to-month subscription service provider, specializing in subscription services. The buyout is only payable after your subscription term. In the event that you decide to buyout a device before your subscription term ends, you will be liable for the remaining months subscription fees as well as the buyout price. Why do I have to pay a Buyout Price? – Rentoza (zendesk.com)
All our devices and appliances are insured under Rentoza care, If a device/appliance is ******, damaged or lost we only require a deductible to be paid so that the claim is successful. Kindly be advised that you cannot end your subscription contract in possession of a damaged device/appliance.
We respectfully apologize for the debt order of 580 rands that went off on your account. Our agents have updated our system and rectified your query. We can now confirm that the amount has been refunded back to you. Kindly be advised that refunds take 3-5 days to process on our side and reflect as per-financial institutions turnaround times. Where is my Refund? – Rentoza (zendesk.com)
Should you still require any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Rentoza's reply08 Mar 2023, 16:24
Official
Hello Jason
Thank you for choosing Rentoza.
A friendly reminder that we are a month-to-month subscription service provider, specializing in subscription services. The buyout is only payable after your subscription term. In the event that you decide to buyout a device before your subscription term ends, you will be liable for the remaining months subscription fees as well as the buyout price. Why do I have to pay a Buyout Price? – Rentoza (zendesk.com)
All our devices and appliances are insured under Rentoza care, If a device/appliance is ******, damaged or lost we only require a deductible to be paid so that the claim is successful. Kindly be advised that you cannot end your subscription contract in possession of a damaged device/appliance.
We respectfully apologize for the debt order of 580 rands that went off on your account. Our agents have updated our system and rectified your query. We can now confirm that the amount has been refunded back to you. Kindly be advised that refunds take 3-5 days to process on our side and reflect as per-financial institutions turnaround times. Where is my Refund? – Rentoza (zendesk.com)
Should you still require any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Thank you for choosing Rentoza.
A friendly reminder that we are a month-to-month subscription service provider, specializing in subscription services. The buyout is only payable after your subscription term. In the event that you decide to buyout a device before your subscription term ends, you will be liable for the remaining months subscription fees as well as the buyout price. Why do I have to pay a Buyout Price? – Rentoza (zendesk.com)
All our devices and appliances are insured under Rentoza care, If a device/appliance is ******, damaged or lost we only require a deductible to be paid so that the claim is successful. Kindly be advised that you cannot end your subscription contract in possession of a damaged device/appliance.
We respectfully apologize for the debt order of 580 rands that went off on your account. Our agents have updated our system and rectified your query. We can now confirm that the amount has been refunded back to you. Kindly be advised that refunds take 3-5 days to process on our side and reflect as per-financial institutions turnaround times. Where is my Refund? – Rentoza (zendesk.com)
Should you still require any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.