Rentoza - The ****

I placed an order and made a payment on the 28/09/2025. I only received the order on 04/12/2025. After my long patience to receive the order, the pass code to the device was not sent to me. I followed the video instructions on how to retrieve it but nothing. I went through the instructions provided on the FAQs, but I did not get the PAM code either. I sent them emails non-stop but still nothing. What shocks me is that they keep reminding me that I have a payment due, yet the device is not working. I logged a return on the 10/12/2025 because I did not feel like it makes any sense to keep a device that is not working. I think Rentoza is a huge **** shame and I just want my money back.