RENTOZA STOLE MONEY FROM MY ACCOUNT

I took out two items from Rentoza in November which my subscription was approved November 2023 and I only received an email confirming the order only on the 8th of December not this company collecting money from me before I could receive the items from them this was shocking to me because there was no follow up with regards to my order, I had to be the one following up with then the agreement was that they going to deduct money from my account every 27th of the month until I am done paying and as part of their agreement no payment until I get my items through out they were harrassing me for a payment even though I had not received none of the items I subscribed with them, only on the 29th of December the delivered one item which was the washing machine the agreement was to deduct from my Capitec account so with all of that I was still waiting for the fridge which they did not communicate hat it would not come along with the washing machine I had to be the one following up on this on the other hand they were still harassing me for a payment I had to involve my sister to help me with this because it had put me under a tremendous stress, anxiety and stress eventually they fridge came through towards the end of Jan none of the managers from RENTOZA called me or even acknowledge me, fine because I could not trust them with my money I mad an EFT payment using my Nedbank account, please note I have never given them authorization or allowed a debit order from my Nedbank. In February they stole money from my Nedbank account and took 3 transactions R730 for each 3 transactions went inside the bank they could not pick up this transaction because it was never a part of da debit order I had authorized I sent Rentoza an email no one acknowledged me and I sent the a WhatsApp message they said they are looking into into 48 hours they have not gotten back to me I am so frustrated they took R2190 in total from my account an amount we never agreed on and I have never, ever given them authorization to deduct from my Nedbank account please I need help with these people I am very stressed.