Rentoza - Refund Still Not Paid For Over 30 Days!!!

I am extremely disappointed with my experience with . My application/order was declined on 9 April 2026, and I was informed that my refund of approximately R1,650 would be processed within 6–12 business days, with a maximum waiting period of 14 business days. It has now been over 30 days, and I still have not received my refund. I have followed up multiple times via WhatsApp and email, including escalating the matter directly to members of management and the payments team. However, I continue receiving the same generic response stating that there are “technical issues” with their refund system, without any confirmed payment date, proof of payment, or meaningful resolution. At this point, I am deeply concerned by the lack of transparency and communication regarding customer refunds. I have kept proof of payment and records of all communication. I am now escalating this matter further through the appropriate consumer protection channels and would appreciate urgent assistance in resolving this issue