Rentoza Protect - laptop untraceable

My laptop was collected for repairs 15 February and the rentoza protect of R850 was paid 26th March, day after paying my subscriptions.

To this day there is no communication or responses as to where the laptop is and when it will be returned.

Each time you email you get a generic response but nobody get back to you. There is no other form of communication with rentoza not even a phone call.

They quick to block devices even if the 25th hasn't reached 23h59 your device gets locked then you can't access banking apps to make payment.

Rentoza where is the laptop and when am I getting it back I have exams coming up.

I need someone to phone me cause your customer service is appalling