Rentoza - Poor or non existent service delivery

I ordered a mobile device Samsung A05 on the 10 Jan 2025 all I got was excuses about suppliers not been able to deliver due to demand of the device. After 3 months of constant emails due to no customer service from the business I received an offer for another device Samsung A22 at a reduced amount. I accepted and had to wait another 2 weeks for delivery. I received the device last week only to find it faulty unable to vibrate and the sound button no working. It was returned and with no surprise the phone I received was a used phone with scratches on it, not even an original Samsung charging cable, I received some unknown charging cable and no protective covers on the front and back of the device. I have never in my life seen such pathetic customer service and service delivery. This place should not exist to the consumer. They are the worst to deal with. Take note people avoid them at all cost.