Rentoza Must improve their communication

It is always a mission to get hold of rentoza because they run their business via messaging and chat services. So it is frustrating to get hold of them on their phone line. Initially, I had a bad experience whereby they sent me a laptop which I was not happy with. it had issues. I requested them to take it back and ordered a new replacement product. I spoke to Mlungisi who helped me step by step how to go about filling out the forms and canceling the old order. I asked him to call me back as I was frustrated by their messaging and chat services and he did just that. Everything was smooth sailing till I received my new laptop which I am very happy with. I just don't like the fact that they set up your debit order on the day you get approved for the product which is a hassle to change to the end of the month because they charge you a fee of R300 to move the debit date to a date that is suitable for you. Last year I ordered a washing machine and had no hassles, it was delivered on time in great new condition and works great. This year I ordered myself a laptop. So If They just work on their communication they would be top class. everything else is on point, The bad communication leads people to think they are a fly by night. but on the whole, I am satisfied with my purchases and will still use them in the future. hopefully by then they would have ironed out their communications issues.