Rentoza is refusing to refund my deposit

Refusal to refund my deposit. I ordered a fridge and computer on Rentoza in January 28/02/2026 and had made a deposit for the goods. The next steps requred me to upload documents which i did so. My proof of residence was not good enough for them so i cancelled the order and decided to purchase elsewhere. I formally did a cancellation on their website in february 15/02/2026. Every time i enqure about my deposit Rentoza team whatsapp messages from Rentoza that they have escelated my refund and marked it as a priority and that i shouldnt hesitate to reach out to their team. Its been 3 months since ive cancelled that order. Im at a point of frustration and i feel like Rentoza is running a ******** operation by not paying clients cancelation deposits back and it is a serious matter that needs to be looked into by some higher authorities