RENTOZA IS A ****

My wife app**** for a Laptop rental. She had to pay R680.00, which she did on 1 February. Then the application was declined. They promised a refund within 3-5 working days. She wrote numerous e-mails, each time to be told that her request for a refund "has been updated", or "we are experiencing problems with our refund system". It is now 12 February, and my wife e-mails regularly, every time to get a similar response, but NO REFUND. I see that there are more than 600 similar complaints.