Rentoza get your facts straight

I got my phone tweo weeks after i paid for it. I paid on the 27 of august 2022 and only got it on the 16 th of september 2022. That is my payment date i paid earlier in october 2022 on the 5th now on the 3rd November i got a message that ihave not paid my device. Today on the 5th it was locked...explain to me rentoza what is going on. When i pay to much you keep the diffirence... if i pay before the time u penalize me is this how it is going to go now you want R3690 from me for what for not doing your job?