EV
Ernest V
1 reviews | Active since Apr 2022
21 Jun 2022, 12:10
RENTOZA DELAYS
I ordered a Item from Rentoza payed my first subscription but I am still waiting almost 2 months later still haven't resolved the issue whatever it is on their side I have sent countless emails and even was contacted by someone claiming to be a Rentoza Technician stating that bank verification for FNB is not working I verified many times but never heard from them again i hope that this Message can bring about them helping me I don't what to do next.
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Rentoza's replyOfficial
19 Jul 2022, 11:12Hi Ernest, thank you for taking the time to post your review. We do indeed have a very stringent verification process to protect our customers and our business as we are not a credit provider. Without Verification your application will not qualify for delivery. Our verification process takes 24 hours - 48 hours to conclude, missing/ incorrect documents submitted will result in a delay in your verification status. There are resources on our FAQs page to assist customers in knowing the requirements for verification success. To ensure a smooth experience in future, please ensure all the correct documents are submitted on the day you place the order.
Rentoza's reply19 Jul 2022, 11:12
Official
Hi Ernest, thank you for taking the time to post your review. We do indeed have a very stringent verification process to protect our customers and our business as we are not a credit provider. Without Verification your application will not qualify for delivery. Our verification process takes 24 hours - 48 hours to conclude, missing/ incorrect documents submitted will result in a delay in your verification status. There are resources on our FAQs page to assist customers in knowing the requirements for verification success. To ensure a smooth experience in future, please ensure all the correct documents are submitted on the day you place the order.