Rentoza - Death by Verification

I placed two orders with this company, keep in mind I am a current customer there (which seems to be neither here nor there for them). I intended to get two cellphones, one for me and one for my father-in-law.

The verification process is a nightmare and even after giving me a success message, the screen never moves on to the next step, tried it on 3 devices and different browsers, same thing, success message then nothing.

Order 217129 seems to still be in process, but even after multiple emails back and forth, Whatsapp messages as well as Facebook reachouts, I am still stuck and get a response every 8 hours if I'm lucky, and for some reason the responses are asking me to do the same thing the last support person asked me to do.

Order 217130 was declined, I earn more than enough, have already got a phone that was approved 3 months back for 3 times the price of this one, how do you justify declining an order I paid for, guys, fix your system man you guys are destroying a perfectly good idea through bad business practices.

I currently have a cellphone with them for which I pay R900 a month. My account is up to date and I am happy with their current support there, but the verification process leaves a lot to be desired. They need to have a physical building at least to deal with walk in customers to assist with the process.

I am a highly tech savvy person so the process isn't difficult to understand, but there definitely seems to be an issue with their process, and the support turnaround time sucks, I work for Amazon which I guarantee has a larger client base, but speaking to a human is not as difficult as it is here.