Rentoza CUSTOMER SERVICE IS A SHAM!

At the beginning of this year I subscribed for an iPhone 15 through Rentoza and I had the most involved vetting process, which I have email trails going back and forth for no reason and no sense of urgency on their part, mind you I had already paid, so I was without a phone that I paid for a whole month.

When this issue was finally resolved, I had an issue with my instalments being taken on the last day of the month as I get paid on the 25th of each month. I reached out to Rentoza and advised them of this, I was assured that this has been fixed and indeed my instalment went off on the 25th of that month, through my bank account. The following month which is this, Rentoza did not debit on the 25th and decided to make a collection on the 30th - I was ready to make the payment but they locked my phone and I explained this and I had to run around explaining this situation to the bank and it was such a stressful situation, still is, as my phone is still locked and I eventually managed to pay them, as my payment needed to be authorised using the app, which is locked on to the account. I am unable to access important work information because the phone is locked and I have now been handed over to a company called Accountability which has been given an incorrect amount, apparently I am handed over for 19900 apparently, I am angry, frustrated and regret this company. The worst CUSTOMER SERVICE!!!! I want my phone unlocked !!! I am livid, I have not been able to move or do anything because each time I need to access my money or anything that is on my phone I have to explain myself.