Rentoza customer service

im going to start by saying Rentoza should get no stars. i am extremely dissapointed with their customer services. it is absolute BS. i placed my order a week ago , the subscription was paid for and the funds immediately came out of my account. a week went by with the order status still being "awating approval" , no communication was received from them. i repeatedly had to follow up with them only to find out my proof of address was an issue , an official bank statement was rejected, account bill , even an official confimation of address from the municipality not even a rental invoice was accepted. After several days i had to pull out SARS correspondence as a means of proof of address which was rejected because it was a week over 3 months. i cannot understand how it will be rejected , why would i provide the wrong address if i need delivery of my order to that address, stupid but moving on with their back and fourth communication of the same issue i had to follow up mulitple times in 1 day as their agents dont complete your request or give you any feedback AT ALL and the chat automatically closes. its been 7 days and i go online on my account to see that my order has been declined and i should try again next month. NEXT MONTH ? no email or whatsapp communication from these idiots. Their communication and level of service is absolute **** and they should be cancelled. Their refund process is dumb and so is their verification process , why make people pay for their order immediately if they still need to verify. Greedy *******s.