Rentoza customer bullying

Few years back i could give this company a 5 star rating .I have a long standing and loyal relationship with rentoza but there methods are becoming extremely aggressive and forceful to a point where I'm going to call it bullying . My debit order is a few hours late which I have now mentioned to the accounts people for months already because of there system . It's an overnight debit so my salary still has to reflect in my account . It's been a few hours since failed debit and I'm greeted with this annoying notification on my phone, which is the device I'm subscribed to, making even this message difficult to type. Now you might say , ok change your debit date but this is where you have to now pay a fee of R300 if I'm correct to them to have this done and why do I have to every month keep explaining that I always make payment a few hours later, so yes I'm even ok with that but to have your device inoperable after a few hours really ? After a failed debit at midnight, really ? From a loyal customer , really ? I can understand maybe 24hrs .So basically you forcing me to pay the R300 ,not my fault my pay date fell on a Sunday and the accounts department , oh my word , so aggressive and forceful even when they know they dealing my usual case . I know people that work for a global company called Amazon. I will maybe send you an audio clip of how they handle clients , infact I use to be a customer service agent . Please get back to the ways that made me recommend you to countless amounts of friends and family or you going to lose good clients