1 reviews | Active since Aug 2020
Rentoza are the worst Company to do business with
It's been 11 days later. Still no refund... this refund i'm wating for are initilly for a debit order of R510 that was illigally debited from my bank account. Rentoza are really taking poor service to the next level. Paying a subscription for an item via link, 2 days later they debit it again (2nd installment), and guess what... they'll contact you +/- 6x per day at work and threaten you if you don't pay for it again, they will blacklist the phone & block it & and reposess it... As soon as I send the proof of payment that it was paid twice, they'll reply you with a lawyer letter threatning again. You can not phone them, you can not visit a premisis or store as they are on-line subscribers and the take 3 days to reply via email / whatsapp. A few days later they will call you out the blue to apologise and arange a refund that takes 7-12 working days... The rudest staff ever! I have proof of all the above!
We respectfully apologize for the inconvenience.
Our records indicate that your refund has been processed on our end. Please do not hesitate to reach out to our team for a proof of refund to assist you in corresponding with your bank. A friendly reminder that refunds take 3-5 business days to process on our side and reflect as per financial institutions turnaround times: Where is my Refund? – Rentoza (zendesk.com)
Our team is on standby, please do not hesitate to reach out should you still require any assistance. You can also visit us at our pop-up store located in Eastgate mall across Pickn'Pay clothing.
Yours,
Team Rentoza.
We respectfully apologize for the inconvenience.
Our records indicate that your refund has been processed on our end. Please do not hesitate to reach out to our team for a proof of refund to assist you in corresponding with your bank. A friendly reminder that refunds take 3-5 business days to process on our side and reflect as per financial institutions turnaround times: Where is my Refund? – Rentoza (zendesk.com)
Our team is on standby, please do not hesitate to reach out should you still require any assistance. You can also visit us at our pop-up store located in Eastgate mall across Pickn'Pay clothing.
Yours,
Team Rentoza.
I's been passed your refund policy period, so can i please have my funds paid back to me?
I's been passed your refund policy period, so can i please have my funds paid back to me?
You now need to eduacate your collections team, going forward... to only send me the link or request payment only once on the last day of each month... And remember, i only have two (2) subscriptions and not 5...
I'm not going through this unpleasant nightmare again
You now need to eduacate your collections team, going forward... to only send me the link or request payment only once on the last day of each month... And remember, i only have two (2) subscriptions and not 5...
I'm not going through this unpleasant nightmare again