Rentoza - ********* and milking their customers for money

Over a year ago I placed an order for the PS5 and an additional Controller over a subscription term of 18 months. This was around June/August 2023. Over 18 months, the subscription would have ended and I could buyout the device to become the owner. Around November 2024 when the subscription was finished. I decided to buy out the console for the full buyout price. Keep in mind that the controller's subscription period has also ended around this time, but I was more concerned about the console. It's now march 2025 and as discussed with the previous agent handling the buyout of the console I had the option of settling the amount or spreading it over 3 months. Coming back now to customer service, I asked what was the remaining amount on the buyout for the controller, they told me that I need to settle the entire amount for the controller regardless if I was paying for the item way past the subscription terms. Yet, going back in my emails, no one checked with me at the end of the subscription if I wanted to buyout, or return the item. Instead they just kept charging me monthly for the item even though the subscription has ended.

My advice to anyone thinking about using this company/provider. Don't ****ing do it. The customer service is terrible. You have to wait hours for a response. The live chat function serves no purpose as it's just a bot and there is never an agent available and they are always willing to use whatever loophole they can to milk more money out of their customers. If anything their practices is ********* and they don't value their customers. You're better off with an actual credit option or paying for items in cash at your usual retailers.