Rentoza agreed to refund but has not paid after 30 days

Rentoza approved a refund of R1200, but despite multiple follow-ups the refund has still not been paid.

The refund was approved over one month ago (5 February 2026) and today 5 March 2026 marks more than 30 days with no payment and no proper feedback.

I have now sent a formal Letter of Demand requesting payment within 5 business days. If this matter is not resolved immediately I will escalate it to the Consumer Goods and Services Ombud and the National Consumer Commission.

This level of service and delay in processing an approved refund is unacceptable. I simply want the refund that was already approved.