Refusing to deliver my phone

Your decision to place my delivery on hold pending an internal “review process” is ********, unreasonable, and unacceptable. I have already completed all verification requirements, and my order has been delayed for months since December 2025.

Your actions are in breach of South African law: - *Consumer Protection Act (CPA), Section 19(2)(a):* Requires suppliers to deliver goods within a reasonable time or as agreed. Your repeated delays and refusal to deliver violate this. - *Consumer Protection Act (CPA), Section 54(2)(d):* Requires goods to be delivered as promised, free from defects. Your failure to deliver at all makes it impossible to assess quality, which is a breach.