Refund query ignored

Rentoza yet again takes the cup for the worst service you can ever experience... I'm a fool for giving them the benefit of a doubt... I'm waiting for a refund that I requested for 2 weeks ago and the only response I've ever gotten on the multiple mails, whatsapp messages, and Instagram messages is that 'this is being sent to the relevant department' ...looks to me that the request is on a trip as I've not gotten any further communication so I'm assuming the request is yey to get there (relevant department). Today I'm getting a shipment mail of the same order I wrote to them about 2 weeks ago to cancel and get my refund as I had waited 2 full months for this particular order... now it's being shipped to me by force because clearly my refund mail requested were ignored so that they ship the item and cause more complications for me to get my money back! These people! Even when they do respond they are rude and not helpful at all... people must really not get into any agreements with Rentoza.. I promise you will suffer.. feels like the service is good at the beginning (we all started there) unfortunately it does not go like that as the subscription goes... Rentoza I want my refund! Where can I report this company? Please assist me.