REFUND outstanding for over 1month

I app**** for an upgrade on 24 April 2026, which was declined due to an address issue. The decline email clearly stated that I would receive my refund within 3–10 working days. It has now been almost two months, and I am still waiting for my refund.

What frustrates me even more is the complete lack of communication. My emails, tickets, and WhatsApp messages have gone unanswered, and there is no call‑in number available to escalate the matter. I feel ignored and left without any knowledge of where my refund stands.

This is unacceptable service. I request immediate action to process my refund and provide clear communication regarding the delay.

Desired Outcome:

Immediate refund of the amount owed.

Written confirmation of the refund process and timeline.

Improved customer communication channels to prevent similar issues in the future.