BK
Bantlhoile K
1 reviews | Active since Jan 2021
19 Oct 2021, 12:21
Refund of new subscription
I have a subscription with rentoza and now I tried to take another phone with them, then they said I can't have more than two phones under my name. Now I requested that they refund me back my money and now they say they can't refund me. They will use that money for my existing subscription.
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Rentoza's replyOfficial
19 Oct 2021, 13:16Good day Tsietse Mokhamathe
We apologize for the miss communication regarding your refund, our consultant did enable the system to refund you. We are aware that you are an existing customer and thought you will have no problem if we allocate your refund to the next payment. However, your wish is granted and your refund has been processed. For further communication please respond via our chart system and Email us at ***
Warm Regards
Team Rentoza
We apologize for the miss communication regarding your refund, our consultant did enable the system to refund you. We are aware that you are an existing customer and thought you will have no problem if we allocate your refund to the next payment. However, your wish is granted and your refund has been processed. For further communication please respond via our chart system and Email us at ***
Warm Regards
Team Rentoza
Rentoza's reply19 Oct 2021, 13:16
Official
Good day Tsietse Mokhamathe
We apologize for the miss communication regarding your refund, our consultant did enable the system to refund you. We are aware that you are an existing customer and thought you will have no problem if we allocate your refund to the next payment. However, your wish is granted and your refund has been processed. For further communication please respond via our chart system and Email us at ***
Warm Regards
Team Rentoza
We apologize for the miss communication regarding your refund, our consultant did enable the system to refund you. We are aware that you are an existing customer and thought you will have no problem if we allocate your refund to the next payment. However, your wish is granted and your refund has been processed. For further communication please respond via our chart system and Email us at ***
Warm Regards
Team Rentoza