Refund-Horrible Company

I am extremely disappointed and frustrated with the service I received from Rentoza.

I ordered a TV in September, only to be informed after placing the order that there was no stock available. Had this been communicated upfront, I would never have proceeded with the order. Shockingly, the TV continued to be listed on their app despite them knowing it was unavailable.

After several unsuccessful attempts to reach them via WhatsApp, I eventually emailed them in December to request an update and ultimately asked for the order to be cancelled. I was advised that refunds would take up to 12 business days.

It has now been over two months, and I am still waiting for my refund.

When I followed up yet again, I received a very poor response stating that they were experiencing “issues with their refund system” and would now need to process refunds manually. This explanation is completely unacceptable. What kind of business continues to take customers’ money without having stock, then fails to refund them within a reasonable time?

This entire experience feels deceptive and unprofessional. Holding onto customers’ money for months with no product delivered raises serious concerns about business practices.

I am furious and deeply dissatisfied. I would not recommend Rentoza to anyone until they address their stock transparency, communication, and refund processes.