Refund delay 😑

I ordered a fridge july 2025. I had to keep emailing them for an update on the delivery. They kept saying that their supplier does not have in stock and looking for a different supplier. End of November 2025 they emailed to say that their supplier will have stock by end of December 2025/January 2026 and the fridge will be delivered etc. I ended up canceling the order end of January 2026 after no update to confirm the deliver. Since then I am still waiting for my refund on the deposit. They keep saying they sent it to payments to process but still nothing. I send then messages and emails every week with the same response. I cannot get an answer from them as to why there is a delay. I am.so done with rentoza never ever again. Never had any issues now this.