AN
Amanda N
1 reviews | Active since Feb 2022
05 Apr 2023, 11:50
Refund
I app**** for a new device to rent at Rentoza, and it was declined. I was sent an email On the 29th of March that my refund would take 3-5 days to be processed. Today it’s the 5th day and I do not have the refund on my account. I have sent numerous emails today and I have not had a single response acknowledging that my query was received and it would be looked into
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Rentoza's replyOfficial
05 Apr 2023, 16:38Hello Amanda,
Thank you for reaching out to Rentoza.
We can now confirm that a member of our team has reached out and assisted you with your query. Your refund has been processed. A friendly reminder that it takes 3-5 business days to process a refund on our side, funds will also reflect as per financial institutions turnaround times.
Should you still need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Thank you for reaching out to Rentoza.
We can now confirm that a member of our team has reached out and assisted you with your query. Your refund has been processed. A friendly reminder that it takes 3-5 business days to process a refund on our side, funds will also reflect as per financial institutions turnaround times.
Should you still need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Rentoza's reply05 Apr 2023, 16:38
Official
Hello Amanda,
Thank you for reaching out to Rentoza.
We can now confirm that a member of our team has reached out and assisted you with your query. Your refund has been processed. A friendly reminder that it takes 3-5 business days to process a refund on our side, funds will also reflect as per financial institutions turnaround times.
Should you still need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Thank you for reaching out to Rentoza.
We can now confirm that a member of our team has reached out and assisted you with your query. Your refund has been processed. A friendly reminder that it takes 3-5 business days to process a refund on our side, funds will also reflect as per financial institutions turnaround times.
Should you still need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.