Quick to take your money but takes forever to get a refund. Stay away!!!

I had ordered a new phone however was denied which I can understand, however the refund process is so long and dragged out. First I get an email from paystack who I presume is the payment merchant, to say it will take up to 12 working days which I thought was way too long since they take your money immediately when you sign up for a device with them and I think that this is not fair in itself (surely they can use a hold charge instead of a full deduction until the verification process is complete).and then the next day I got an email from rentoza saying 3-5 working days for them to process the refund which tells me that I would only get my refund after atleast a full week. So most likely I will only get it next week Thurs or Friday This is not acceptable and especially not in this economy.They are quick to assist with their service and subscribing however their after service is not good at all. Also there is no way to contact them via phone and one has to resort to a chatbot or whatsapp service which in this day and age is not acceptable. I recommend people to stay away from this company, especially if you are in urgent need of a device/refund and/or expect good after service/support.