bO
britainny O
1 reviews | Active since Dec 2018
10 Jan 2023, 15:38
Quick to take money but no service delivery
I placed a order with rentoza 3 weeks and still waiting on my product purchased. I have received a order number just did a follow up on the delivery and on on courier site and rentoza it now shows my order has been cancelled. How does this happen when ive been billed let alone all my personal info that's loaded on the rentoza site only for them to take my money and cancelled the order there after? So disappointed in the way this company deal with their clients. At lease some communication would be appreciated.
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Rentoza's replyOfficial
18 Jan 2023, 14:34Hello Britainny,
Apologies for the confusion and thank you for hanging in there with us. We can confirm your order has been Delivered.
We want to turn this review into a 5-star and welcome your feedback on what we could have done better:
Do please note that "Cancelled" means we had to rebook the collection of the item with the carrier. As stated on our website you have to allow 2 - 3 business days for tracking to update once your waybill number is issued. This information is available on our FAQs page.
A reminder that you are not billed. The payment you made at checkout is a minimum requirement to apply so that when the order is delivered your payment for access to the device is already paid upfront as per our policy.
We trust the above clarifies.
Yours,
Team Rentoza
Apologies for the confusion and thank you for hanging in there with us. We can confirm your order has been Delivered.
We want to turn this review into a 5-star and welcome your feedback on what we could have done better:
Do please note that "Cancelled" means we had to rebook the collection of the item with the carrier. As stated on our website you have to allow 2 - 3 business days for tracking to update once your waybill number is issued. This information is available on our FAQs page.
A reminder that you are not billed. The payment you made at checkout is a minimum requirement to apply so that when the order is delivered your payment for access to the device is already paid upfront as per our policy.
We trust the above clarifies.
Yours,
Team Rentoza
Rentoza's reply18 Jan 2023, 14:34
Official
Hello Britainny,
Apologies for the confusion and thank you for hanging in there with us. We can confirm your order has been Delivered.
We want to turn this review into a 5-star and welcome your feedback on what we could have done better:
Do please note that "Cancelled" means we had to rebook the collection of the item with the carrier. As stated on our website you have to allow 2 - 3 business days for tracking to update once your waybill number is issued. This information is available on our FAQs page.
A reminder that you are not billed. The payment you made at checkout is a minimum requirement to apply so that when the order is delivered your payment for access to the device is already paid upfront as per our policy.
We trust the above clarifies.
Yours,
Team Rentoza
Apologies for the confusion and thank you for hanging in there with us. We can confirm your order has been Delivered.
We want to turn this review into a 5-star and welcome your feedback on what we could have done better:
Do please note that "Cancelled" means we had to rebook the collection of the item with the carrier. As stated on our website you have to allow 2 - 3 business days for tracking to update once your waybill number is issued. This information is available on our FAQs page.
A reminder that you are not billed. The payment you made at checkout is a minimum requirement to apply so that when the order is delivered your payment for access to the device is already paid upfront as per our policy.
We trust the above clarifies.
Yours,
Team Rentoza