POOR/BAD SERVICE IN SA

BAD/POOR SERVICE EVER IN SA. I PLACED AN ORDER IN JAN 2025 WHERE MY MONEY WAS DEBITED, TILL TODAY I HAVE NOT RECEIVED MY ORDER!!!TODAY 12/03/2025 IS 2MONTHS ALREADY, I HAVE TO ALWAYS FOLLOW UP AND IT SEEMS THAT MY E MAILS ARE BEING IGNORED!!!SO MY QUESTION IS SHOULD I REQUEST FOR MY MONEY BACK..HOW LONG WILL THAT TAKE..IF THEY CANT KEEP TO AND ORDER AND DELIVERY DATE....