Poor Services

I am extremely disappointed with Rentosa’s customer service, which is unacceptable. I had to repeatedly reach out for assistance over multiple days, with no timely responses.

Initially, I was asked to sign a pre-agreement, which I did. Then, I was told I needed a TV license, which I had already paid for and provided proof of. Despite this, after five days, my order was cancelled. I then received an email stating that I would receive a refund within 5–7 working days. When those days passed, I reached out again and was now told that the refund would take 6–12 business days.

No online service should take this long to process a refund. Rentosa’s customer service is extremely poor, frustrating, and unreliable. I cannot recommend shopping online with them.