Poor service delivery and horrible processes

I feel like negative reviews are always declines and not as much service delivery so heres both. Wanted 3 items on the platform. Checked out and made payment only for them to get back to me saying I can’t take more than 2 items (after taking the money?) anyway remove 1 item and confirm only to be declined on the verification process after paying? Then get a vague email saying I was declined and can expect my refund in 3-5 working days. I responded asking for more reasoning (I accept the decline but help me understand what needs to be done to be approved) I got no response back. Payment was made on the 23rd April…I emailed them this morning wanting my refund and got a email saying there was a miscommunication and I actually got approved and I need to advise on how I would like to proceed. I’m moving tomorrow and already purchased my own appliances and just want my cash back at this stage and got told I need to wait 3-5 working days. Nobody was ever going to bother telling me about this apparent approval or arrange delivery. Terrible service delivery and horrible processes. For those that use their services which is a great concept. Don’t let them bully you if you late on payment. I can’t be the only person waiting up to 2 weeks for my money back.