Poor service/ breach of POPIA

I went through the entire process even paid for the product, they sent me documents to sign and then declined me without a valid reason. They did however send a link with generic reasons however none of which apply I’m so confused.

Then I get kicked out of my account and when I logged back in there was no trace of my order.

And now there’s even a breach of personal information as their disgruntled customers are emailing for their refunds, what is going on here??