HZ
Hamilton Z
1 reviews | Active since Jun 2022
28 Jun 2022, 13:14
Poor service!!!!!!!!
The customer service is **** here i tell you, i app**** for a subscription and for three days in a row since 24th i have been asked to sign the agreement and wait for 48 hours. I signed this document on the 24th was told to wait 48 hours after that, on the 27th i was requested to sign the same document and wait 48 hours and today i again i was sent that document again advising me to sign the agreement document again and wait 48 hours again!!!! now i am requesting to cancel my subscription no absolutely no one is responding to my request!
do not use Rentoza their service is poor so much that its frustrating.
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Rentoza's replyOfficial
19 Jul 2022, 12:28Hi Hamilton, thank you for taking the time to post your review. We are sorry to learn about your experience, as our verification process does indeed take 24- 48 hours to conclude, however, this can be prolonged due to the minimum requirements not being met which in your case was signing the agreement. I can confirm that at Rentoza we strive to provide excellent customer service to all our customers and our team tried their best to assist you within their capacity. We sincerely apologize that Rentoza could not meet your expectations however, should you decide to return in future, our team will definitely be ready and eager to assist.
Rentoza's reply19 Jul 2022, 12:28
Official
Hi Hamilton, thank you for taking the time to post your review. We are sorry to learn about your experience, as our verification process does indeed take 24- 48 hours to conclude, however, this can be prolonged due to the minimum requirements not being met which in your case was signing the agreement. I can confirm that at Rentoza we strive to provide excellent customer service to all our customers and our team tried their best to assist you within their capacity. We sincerely apologize that Rentoza could not meet your expectations however, should you decide to return in future, our team will definitely be ready and eager to assist.