1 reviews | Active since Apr 2022
Poor service
I would like to share my experience with Rentoza,im so disappointed on them.on the 7th i download they App register my credintials and i ordered a Hisence 32" screen Tv and i payed via EFT from my bank.And they sent me an E-mail thanking me for my application,So for my Application Approval i need to go through verication process,and yeah i verify my banking details.Now problem started when i need to verify my Identity,ok i did verify my identity now the time i was registering on their app/portial i used an Address of where im staying or Renting In Town,Now they want me to send a Proof of Resident and they say it must be the same with the Shipping Address,ok fair enough i went to the recception ask for Proof of Adress i got it and i sent to them,And they say they cant accept it.Ok i said to them let me send my Banking Statement as Proof of Resident they didnt accept it coz my Banking Statement has my Home Address,they want the Address to be the same as the Shipping and they decline my Order after i've sent them the money.of which i dont understand why they have an option that you pay first while they still gonna do all that Verication **** they do and decline your application,tell to try again in 3 to 6 months doesnt make sense.So i wont recommend it to anyone.and they Stuff they rude when they helping you,people help they go by the name,Ashwin(declined my application)Nonhlanhla and Violet,we talking over E-mails
Thank you for choosing Rentoza.
We are sad to see you did not have a good experience with us. We can assure you that our dedicated team works tirelessly to ensure all our beloved customers are assisted effectively and in a timely manner.
Kindly be advised that the payment made at checkout qualifies you for our verifications process. Our verifications process is very strict because it is a security measure to protect our customers personal information. Our verifications process needs you to submit your 3 month bank statement, valid proof of address (matching shipping address) and your ID/Passport. All these documents need to be valid and in your name. Why do I need to do Verification?/ Do Verification again? – Rentoza (zendesk.com)
We are sad to see your application got declined because it did not meet the minimum requirements, A friendly reminder that your money will be refunded back to you in full. Refunds take 3-5 days to process on our side and reflect as per financial institutions turnaround times. Where is my Refund? – Rentoza (zendesk.com)
Yours
Team Rentoza
Thank you for choosing Rentoza.
We are sad to see you did not have a good experience with us. We can assure you that our dedicated team works tirelessly to ensure all our beloved customers are assisted effectively and in a timely manner.
Kindly be advised that the payment made at checkout qualifies you for our verifications process. Our verifications process is very strict because it is a security measure to protect our customers personal information. Our verifications process needs you to submit your 3 month bank statement, valid proof of address (matching shipping address) and your ID/Passport. All these documents need to be valid and in your name. Why do I need to do Verification?/ Do Verification again? – Rentoza (zendesk.com)
We are sad to see your application got declined because it did not meet the minimum requirements, A friendly reminder that your money will be refunded back to you in full. Refunds take 3-5 days to process on our side and reflect as per financial institutions turnaround times. Where is my Refund? – Rentoza (zendesk.com)
Yours
Team Rentoza