Poor service

I placed an order on the 28th of November, firstly i was told my docs are verified and the order will be dispatched. I inquire a week later just to be told my docs need to still be verified. Eventually that was sorted and then told my delivery would be between the 14th and 18th of December. I have all on email. I wanted to confirm delivery of my order for this week and got told it would be delivered within 10 days? My first order took 20 days and now my second order well on track to beat that. Please advise as the dates keep changing.

*******Just to update as per the 15th of December 08:33am - i was promised my order would be delivered Friday the latest*******

I follow up on my delivery for tomorrow and get told date will only be next week? I was promised this would be prioritized by the company/owner and will be updated accordingly. I had to follow up as not communication was received. The consultant tells me that Hisense are experiencing "backlog" even though i ordered a Samsung?????

Please can management sort this out and revert as soon as possible ??????