Poor customer service, they charge you for a device not yet delivered

I placed my order on the 15th of December 2023, I successfully activated the handset on the 23 of January. I requested change of debit order date to the 25th of the month on 25th of January and paid R300 which I thought will cover the 2 days difference from 23 to 25th where my next payment will be due in February.

My handset was locked on the 26th the whole day which means I have only been able to use it for 8 days so why am I being debited today? This means the first full rental I paid was only for 8 days?

Your communication is very poor I only got help on Twitter when I was locked out and I wasn't even given reason it's frustrating because I know you are going to to lock this device again leaving me unreachable for a missed payment that I don't even know why it was done today.

They don't have telephone contact details and their e-service for customer care is like dealing with a bot.

Their concept is great but pointless with how they handle customers