Poor Customer Service from Rentoza

I am writing to express my extreme dissatisfaction with the way Rentoza handles customer payments and refunds. It is painfully clear that Rentoza does not care about its customers whatsoever. When making a payment to your end, the transaction reflects immediately, without any delay. However, when it comes to sending money back, it turns into an unnecessary and frustrating challenge.

I had made an obligation and planned the purchase of stationery for my child in anticipation of the new school term. Because your company declined my request, I was relying on receiving a timely refund to manage these obligations. Unfortunately, you have failed to return the money, causing a serious problem. My child's school reopens this Monday and now, due to your inability to handle this matter promptly, my child will have to go back without the necessary stationery.

This is completely unacceptable. Your company’s incompetence and disregard for customers is staggering. I honestly do not understand how I even subscribed to your service in the first place. It appears you put no effort into putting your customers first or understanding their needs. This lack of care and responsibility impacts your customers in very real and damaging ways.

I demand immediate action to resolve this issue and have my refund processed without any further delay. It is crucial that you rectify this situation before the school term begins. Failure to do so will leave me no option but to consider further actions to resolve this matter.

Sincerely Lebogang Magakwe