Poor Customer Service: Delayed Order

I am writing to express my frustration regarding my order (Order #217847) and the service I have experienced as a first-time customer.

While I initially appreciated the verification process and understood that it took time, everything seemed smooth until the order completion on 30th November. However, I encountered an issue on Monday, 2nd December when I was informed that one of the phones I ordered was unavailable.

Although I was taken aback that an out-of-stock item was sold, I remained understanding and chose a different, more expensive phone, for which I promptly paid and signed a new agreement. Shortly after, a consultant called to inform me that the phone I selected was unavailable in the chosen color. Again, I remained accommodating and agreed to any available color, as these phones were urgently needed due to my own and my daughter's non-functional devices (one with a cracked screen).

Since then, I have received minimal communication apart from an update stating that my order was on its way. However, every time I enquire, I am told it takes three business days for delivery and that tracking is unavailable because it is a local delivery. It has now been nearly a week, and I still do not have the phones.

To add to my frustration, I recently received an email stating that payment will be taken earlier, on 13th December, despite the fact that I have yet to receive the phones.

I have been patient and understanding throughout this process, but this level of service is unacceptable. I urgently need clear communication and a resolution. Kindly provide a real update on my order and ensure its swift delivery.

Your prompt assistance in this matter will be greatly appreciated.