1 reviews | Active since Sept 2022
Poor customer service and useless operators!!!!
Do not use Rentoza!!!!!!!!!!!!!!!!
They have ****ty customer service, they will take your money but won't help you correct their mistake.
On Sunday 01/01/2023 I was phoned by a Rentoza operator to inform me that my debit order didn't go through, she told me that they will try again and that if it fails, they will send me a link to pay it manually.
I only received the link on Monday 02/01/2023 after I emailed them. I paid the subscription on Monday and the phone was supposed to be unlocked.
Today is Tuesday 03/01/2023 and the phone is still locked. I emailed them more than 15 times and even tried to phone them.
No answer to the emails nor does the phone ring! They are useless!!!!!
Don't waste your time using Rentoza.
I doubt that Chris Govender will even respond to my emails or the messages I left him!
Do not waste your Money!!!
We're so sorry about your experience and your feedback adds value to our growth.
Unfortunately this was a result of not knowing how to activate your device once it is unlocked. This info is available on our FAQs page and our team sent you emails as well.
We have also investigated and are not able to find any emails from you that were not rep**** to. A reminder that we do not have a phone line - you were possibly calling on an agent's personal device. However, we are working on decreasing our response times. A heads up that there may be longer queues during month end.
Kindly do accept confirmation that your issue was successfully resolved and team is on standby should you need any further assistance in future.
Yours sincerely,
Team Rentoza
We're so sorry about your experience and your feedback adds value to our growth.
Unfortunately this was a result of not knowing how to activate your device once it is unlocked. This info is available on our FAQs page and our team sent you emails as well.
We have also investigated and are not able to find any emails from you that were not rep**** to. A reminder that we do not have a phone line - you were possibly calling on an agent's personal device. However, we are working on decreasing our response times. A heads up that there may be longer queues during month end.
Kindly do accept confirmation that your issue was successfully resolved and team is on standby should you need any further assistance in future.
Yours sincerely,
Team Rentoza