Poor customer experience

This business has a good product but they are absolutely shocking in terms of customer service and managing customer expectations

1) The customer journey does not give any clear indication as to when you can expect delivery of an item. Despite ordering through the holidays, all indications on the site were that I would get my item before Christmas. This did not materialize and I am still no clearer as to when I can expect delivery. 2) Your ability to enquire or query the process is met with roadblocks and deadends - the telephone number *** does not work. There is no response from their email address and the experience of the live chat function leaves much to be desired with dropped chats and unclear feedback 3) Eventually when you resort to using the SMS channel, you are met with a vague and non-committal response. I want to point out that this service is a pay first process in which your card is debited upfront

There is a long way to go to improving