Poor communication, lies and empty promises

After my last subscription, I have left them a fairly good review with only the communication being an issue, which they said they would work on. But after my last subscription that I am still waiting on, it's been a nightmare. I app**** for 2 extra subscriptions, a fridge and another phone. After taking my money, they declined me and said I can only have one subscription. After escalating it, Tazlyn called me and said that they she would speak to the team again to reconsider as the person who would be using the second phone was only late with payments once. So this gives me the idea that they declined me based that person's late payment? (After just one month of a bit of a financial issue, the person was three days late, after which Rentoza staff sent private messages on his INSTAGRAM saying that they can't believe he didn't pay yet and that they know where he is. How professional to threaten customers over social media. I will be happy to post the screenshots on social media if this issue isn't resolved today). Furthermore, I asked for a refund on the phone subscription, which 7 working days later, I still didn't get the refund. Yesterday, I was told that it has been "escalated" to the payments team and I would hear back once done. And I still have not heard anything. Now how disgusting is this seeing that they can conveniently threaten customers over social media if they are just three days late with payment? On another note, Tazlyn also said she was going to escalate to her managers to get in contact with me and give me a call. That was 6 days ago. I want this issue sorted today and perhaps Rentoza can work on some sort of compensation for me and my friend to keep our mouths shut about all this and not post screenshots on social media.