POOR BUSINESS ETHIC

This company is very POOR in Client Service and Accounting. I have subscriptions with this company for over 2 years and every month there is an issue with allocations of payments and actually trying to speak to a human to educate them on how allocate payments that are made before the payment date is impossible, but quick to call when according to them "You have not made payment" and then sending the Proof of Payment more than 15 times per issue , Like guys is there any commninication within the comany,Like do you work on the same systems?????????????????? Lets not event mentioned that when you pay up the subscription they want to punish a person because you want to end dealings with them. I had a claim in September 2022, Paid the excess and recieved a replacement phone, now in November 2022 they claim that I owe R 2 700 for the cliam , to add , this same device has been paid up and recived a Certficate of Ownership in OCTOBER 2022 Over the past 2 years if not more I took out subscriptions and at 1st I understood that its a new comapny and yes they will have teething issues, surely by now the teething phase has ended. The CEO wont even respond to you. This is the most *********** comapny I have ever come across.