Poor after sales

Misinformation. Poor responses. No telephone number to call for humans. Their app misrepresented the turnaround time of 45 days from order to fulfillment. Tried calling, no number. Tried logging requests, they disappeared into the ether. Tried to email, no replies. Tried to WhatsApp, wait days for any responses that are bot like in nature. Want to change my sub date, got instructions, followed them and it's not like they say. Then they have the audacity to still want to charge me R300 for the task. This after I borrowed money to pay for the sub on the premise that their app indicated 5 - 10 working days turnaround from application to fulfillment. And all the while I am struggling without a fridge. If my credit rating wasn't so poor I wouldn't use them at all. Especially not after 1 subscription went so well.