NV
Nazreen V
1 reviews | Active since Jun 2022
30 Jun 2022, 10:19
Please stay away from Rentoza
I would never recommend this place to anyone. In the beginning, I was happy until I experienced ***** on my account and had payment issues, which I then explained to them. Their customer service people are so rude and unempathetic. Anyway...this has been paid up in June and settled. I had to pay R50 for a letter of ownership which now meant I owe nothing and my items belong to me. Guess what...they literally blocked my phone for non-payment on 30/06/2022. This is such a joke. I emailed them, messaged them, and tried calling with no luck. Please people do not put yourself through this.
Helpful (0)
Replies (1)0
Replies (1)
Rentoza's replyOfficial
19 Jul 2022, 16:24Hi Nazreen, thank you for taking the time to post your review. Due to the payment issues you experienced caused by ********** activity on your account, your payment was late. Your payment date was due on the 31st of May and you paid on the 16th of June. As a subscription service, payment plans are not permitted and it is the customer's responsibility to find other means of paying for their subscription, as all our customers pay according to how many days they had access to the device. I can confirm that all your queries have been since responded to and this matter was rectified.
Rentoza's reply19 Jul 2022, 16:24
Official
Hi Nazreen, thank you for taking the time to post your review. Due to the payment issues you experienced caused by ********** activity on your account, your payment was late. Your payment date was due on the 31st of May and you paid on the 16th of June. As a subscription service, payment plans are not permitted and it is the customer's responsibility to find other means of paying for their subscription, as all our customers pay according to how many days they had access to the device. I can confirm that all your queries have been since responded to and this matter was rectified.